TFCnow - Frequently Asked Questions

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Overview

1.	What is TFCnow?

How does the TFCnow service work?

1.	TFCnow Service

TFCnow Subscription

1.	How do I subscribe to TFCnow?
2.	How do I renew my TFCnow subscription?
3.	I can't sign up or log in using my e-mail address
4.	Why are some TV shows not included in the website?
5.	How come some of the videos do not have downloads?

Payment

1.	How much is a TFCnow subscription and what are the different subscription modes I can avail of?
2.	List of shows included in each subscription package
3.	Why do I need to enter my payment information again when I renew my subscription?
4.	Credit card payments
5.	Types of common credit card error codes
6.	What is a NOW WALLET?
7.	How do I load and use the TFCnow Wallet?
8.	Globe G-Cash Payments
9.	Prepaid Subscriptions
10.	Money Orders
11.	PayPal
12.	Can I refund or cancel my subscription?

Auto Renewing Subscriptions

1.	What is an auto renewable subscription?
2.	Where and how do I check my billing history?
3.	How do I cancel an auto renewable subscription?
4.	Why was my subscription automatically cancelled?
5.	What time do my transactions settle?
6.	I would like to use a different credit card. How does this affect my auto renewing subscription?
7.	Promos and Discounts
8.	How do I change subscription plan/credit card/credit card information?

Pinoy Big Brother Subscriptions

1.	How do I subscribe to the Pinoy Big Brother service?

Pay-Per-View Subscriptions

1.	What is the Star Cinema Pay-Per-View service?
2.	How much does each movie cost in the Star Cinema Pay-Per-View service?
3.	How do I subscribe to the Star Cinema Pay-Per-View service?
4.	How do I purchase a Pay-Per-View movie?
5.	When does my Pay-Per-View subscription start and end?
6.	Star Cinema Pay-Per-View Service Terms

Editing User Information

1.	How do I edit my user information?
2.	How do I change my password?
3.	I forgot my password. How do I retrieve it?
4.	Why do I get a 'log in failed' error message when I enter my password?
5.	How do I change my e-mail address?

System Requirements

1.	What do I need to avail of the service?
2.	Free software downloads
3.	Will the TFCnow service work on Macintosh OS?
4.	Why can't I proceed to checkout?

Streaming and Downloading Files

1.	What is the difference between streaming and downloading?
2.	Where can I find the videos I downloaded in my computer?

Viewing License

1.	What is a viewing license and Digital Rights Management (DRM)?
2.	How do I download my viewing license?
3.	Can I access TFCnow content using different computers?
4.	Why is my viewing license broken down into parts?
5.	Can I burn the videos I downloaded to a CD or DVD?
6.	How come I can't find my license after i renew my subscription?

Technical Troubleshooting

1.	Why can't I watch the videos even though I successfully downloaded my viewing license?
2.	Why some of the programs have no audio or video?
3.	Windows Media Player error codes
4.	Troubleshooting your Windows Media Player
5.	Windows Media Player cannot play, synchronize or burn a protected file
6.	A problem has occured in the digital rights management component. Contact Microsoft product support
7.	Security Protection Error / Secure Storage Protection error
8.	Why does my Windows Media Player open on the left side of the browser window?
9.	Windows Media Player cannot play the file. The file is either corrupt or the player does not support the format you are trying to play.
10.	Why does the video buffer or it's choppy and appears like a slide show?
11.	How can I improve the quality of the videos?
12.	The source filter for this file could not be loaded.
13.	C00D11BB: Cannot play the file. Windows Media Player cannot play the file because the specified protocol is either not supported by the Player or not supported by the server that is hosting the content.
14.	How can I check if I have all the necessary Windows updates?
15.	Why does the video in Windows Media Player 10 turn green or upsidedown?