Contact Customer Support Submit a help desk trouble ticket to our service representatives.

Knowledge Base Search our knowledgebase of information to find resolutions to common issues.

Troubleshooter Find the resolution to issues by taking a step by step tour based on your responses to questions.

Frequently Asked Questions

Title	Category
What is TFCnow?	How It Works
How do I subscribe to TFCnow?	Subscription
How much is the subscription for TFCnow?	Subscription
How do I renew my TFCnow subscription?	Subscription
How do I cancel the auto renewal subscription?	Billing
Free software downloads	System Requirements
I forgot my password. How do I retrieve it?	User Information
How do I download my viewing license?	Licenses
Can I access TFCnow content using different computers?	Licenses
Why am I getting Internet Explorer cannot display the webpage every time I click on the "Low" or "High" link?	Technical
Why does Windows Media Player hang on 'Connecting to media'?	Technical
Why my video is buffering, frozen or appears like a slide show?	Technical
Why am I getting the error message ''License Acquisition or Media User Rights?	How It Works