TFCnow - Frequently Asked Questions

e-mail:	password:

remember me \| register \| forgot your password?

search:
date:

customer tools (login required)

subscription
•	my shopping cart
•	my licenses
•	enter prepaid pin
•	reload prepaid card
•	products list
•	my billing history
•	prepaid load history
•	enter your free license PIN

my account
•	change password
•	edit user info

Need Help?

•	contact customer support
•	frequently asked questions
•	privacy policy & terms of service

payment partners

Overview

1.	What is TFCnow?

How does the TFCnow service work?

1.	TFCnow Service

TFCnow Subscription

1.	How do I subscribe to TFCnow?
2.	What forms of payment do you take?
3.	What subscription packages are available to purchase?
4.	How do I renew my TFCnow subscription?
5.	How do I cancel my subscription?
6.	How come some of the videos do not have downloads?
7.	Why are some TV shows not included in the website?
8.	I can't sign up or log in using my e-mail address
9.	List of shows included in each subscription package
10.	What is the Star Cinema Pay-Per-View service?
11.	How much does each movie cost in the Star Cinema Pay-Per-View service?
12.	How do I subscribe to the Star Cinema Pay-Per-View service?
13.	When does my Pay-Per-View subscription start and end?
14.	When do you update your movies under Pay-Per-View service?
15.	Star Cinema Pay-Per-View Service Terms
16.	What is an auto renewable subscription?
17.	What do you mean by Settlement Pending?
18.	Where and how do I check my billing history?
19.	How do I cancel an auto renewable subscription?
20.	Why was my subscription automatically cancelled?
21.	What time do my transactions settle?
22.	I would like to use a different credit card. How does this affect my auto renewing subscription?
23.	Promos and Discounts
24.	Can I cancel my auto renewal subscription using a different computer?
25.	How do I change subscription plan/credit card/credit card information?

Payment

1.	How much is a TFCnow subscription and what are the different subscription modes I can avail of?
2.	TFCnow Prepaid Load Card
3.	Credit card payments
4.	Globe G-Cash Payments
5.	Money Orders
6.	PayPal
7.	Prepaid Subscriptions
8.	Peso denomination for Prepaid Load card
9.	How do I load and use the TFCnow Prepaid Load Card?
10.	How To Subscribe Using Your TFCNow Prepaid Load Card?
11.	Types of common credit card error codes
12.	No license was received after submitting the payment?
13.	Why do I need to enter my payment information again when I renew my subscription?
14.	What should I do after entering my PIN number?
15.	Why my Prepaid PIN is incorrect?
16.	Can I refund or cancel my subscription?

Editing User Information

1.	How do I edit my user information?
2.	How do I change my password?
3.	I forgot my password. How do I retrieve it?
4.	Why do I get a 'log in failed' error message when I enter my password?
5.	How do I change my e-mail address?
6.	How to enter the correct birthdate?

System Requirements

1.	What do I need to avail of the service?
2.	Free software downloads
3.	Will the TFCnow service work on Macintosh OS?
4.	Why can't I proceed to checkout?
5.	What is Edgestream?
6.	Why some programs don't have audio or video?
7.	Cannot access the movie through the Watch Now link.
8.	How to check if my computer is compatible with your system requirements?
9.	How to get the MAC or PHYSICAL ADDRESS on my computer?
10.	Videos cannot be downloaded completely

Streaming and Downloading Files

1.	What is the difference between streaming and downloading?
2.	Where can I find the videos I downloaded in my computer?
3.	What is the use of high and low options when you watch videos in your website?

Viewing License

1.	Can I reset my license?
2.	How come I still could not access the videos after my subscription has been automatically renewed?
3.	What is a viewing license and Digital Rights Management (DRM)?
4.	Error On Page appears whenever I click the DOWNLOAD link.
5.	Why should I download the license even if I'm under autorenewal?
6.	Will my viewing license be affected if I cancel my auto renewal subscription?
7.	What do you mean by No Pending License To Download?
8.	How do I download my viewing license?
9.	Can I access TFCnow content using different computers?
10.	Why is my viewing license broken down into parts?
11.	Can I burn the videos I downloaded to a CD or DVD?
12.	How come I can't find my license after i renew my subscription?
13.	Will I be charge again if I need to redownload my license?
14.	A yellow bar appears on top of my page prompting me to run the DRM ActiveX Network Object

Access Problem

1.	How to access the videos?
2.	How to access the movies under Movie Channel?
3.	How to access videos under News On Demand?
4.	How to access videos under Premium Edition?
5.	How to access videos under Teleserye On Demand?
6.	Why am I being asked to download the video even if I want to watch by streaming?
7.	Why can't I watch the videos even though I successfully downloaded my viewing license?

Technical Troubleshooting

1.	Why some of the programs have no audio or video?
2.	The component requires you to upgrade your Security Settings
3.	The file or device that you are trying to use requires a component of Windows Media Player to be upgraded
4.	Invalid Menu Handle appears when I try to access the video
5.	There was a random mixture of letters displayed when I opened my media player
6.	Unknown error "C00D11CD" / Player stuck on 'Ready' (Windows Vista)
7.	Why am I getting INTERNET EXPLORER CANNOT DISPLAY THE WEBPAGE whenever I click the LOW or HIGH link on all videos?
8.	Windows Media Player error codes
9.	Troubleshooting your Windows Media Player
10.	Windows Media Player cannot play, synchronize or burn a protected file
11.	A problem has occured in the digital rights management component. Contact Microsoft product support
12.	Security Protection Error / Secure Storage Protection error
13.	Why does my Windows Media Player open on the left side of the browser window?
14.	Windows Media Player cannot play the file. The file is either corrupt or the player does not support the format you are trying to play.
15.	SERVER ERROR IN "/" APPLICATION, HTTP 404, URL /ERROR PAGE
16.	Why does the video buffer or it's choppy and appears like a slide show?
17.	How can I improve the quality of the videos?
18.	How to make Windows Media Player as my default player?
19.	The source filter for this file could not be loaded.
20.	C00D11BB: Cannot play the file. Windows Media Player cannot play the file because the specified protocol is either not supported by the Player or not supported by the server that is hosting the content.
21.	How can I check if I have all the necessary Windows updates?
22.	Why does the video in Windows Media Player 10 turn green or upsidedown?